Bitdefender Service Support Bundles | IPSYSTEMS, Inc.
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Support Bundles

Contacting service representatives can be time-consuming and require significant effort. Furthermore, there are instances where your issues cannot simply be resolved through a phone call or a simple chat conversation. Say goodbye to service support frustrations and embrace the dependable protection of Bitdefender Support Bundles. Enjoy swift expert assistance, prompt responses, and effortless ticket submission for efficient cybersecurity support. Trust in our dedicated team to keep your business secure with our long-time availability, on-site technical support, dedicated emergency hotline, and more!

Refer to the infographics below for a comprehensive breakdown of our support features.

Benefits Standard Support (Free) Essential Support (Paid) Business Support (Paid) Premium Support (Paid)
Complimentary for all Bitdefender business customers For small and growing businesses For SMB or larger organizations with higher support expectations For larger organizations with complex environments and immediate support needs
Support Type Email, Chat, Phone Email, Chat, Phone Email, Chat, Phone Email, Chat, Phone
Remote Access/Screen Sharing Sessions Not included Included Included Included
Response Time: Critical or Serious Severity* Best Effort 2 Hours 2 Hours 2 Hours
Response Time: Common Severity* Best Effort 4 Hours 4 Hours 4 Hours
Support Availability Business Hours Only
(8 AM to 5 PM, M-F)
Business Hours Only
(8 AM to 5 PM, M-F)
Business Hours Only
(8 AM to 5 PM, M-F)
24 x 7 x 365
Caller Entry Point Reseller Level
(Bitdefender Provider)
Distributor level
(IPSYSTEMS Engineer)
Distributor level
(IPSYSTEMS Engineer)
Distributor level
(IPSYSTEMS Engineer)
Customer Contact Limited to 1 contact Unlimited Unlimited Unlimited
Number of Tickets per month Limited to 3 tickets Limited to 10 Tickets Unlimited Unlimited
Bundled with FREE 1 year TeamViewer Business License Yes Yes Yes
Product Health Check Quarterly Onsite Health Check Monthly Onsite Health Check
On-Site Technical Support
(Greater Metro Manila Area)
During Critical severity situations only as defined by this document and SLA agreement ​ During Critical severity situations only as defined by this document and SLA agreement
Support Case Ownership Senior Support Engineer Senior Support Engineer
Cybersecurity Awareness Training for Employees 1 Day Session (Virtual) 2 Days Session (Virtual)
Bundled with FREE Vulnerability Assessment Scanning for Firewall. Yes Yes
Emergency Hotline Yes

Severity Level

Here is a graphical representation of how Bitdefender Technical Experts categorize and prioritize issues based on their impact and urgency. It classifies problems into different severity levels, with Severity 3 representing low-risk issues and Severity 1 indicating critical issues.

Why Choose Bitdefender Service Bundles ​

Bitdefender Service Bundles is a comprehensive solution that extends a helping hand to meet clients' diverse needs and requirements. From installation, maintenance, to support, these services are guaranteed to be provided by Bitdefender's technical experts, offering a holistic approach that ensures hassle-free and reliable cybersecurity protection.

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