SonicWall SLA 8x5 Premium Firewall Support Add-On
Strengthen your network protection with SonicWall's paid SLA support bundle and experience less downtime and better productivity
SonicWall SLA 8x5 is a service bundle add-on that simplifies troubleshooting and maintenance for your chosen SonicWall Firewall. It mobilizes our team of experts to provide you with technical assistance for any issues related to your firewall, eliminating the fragmented approach to your network security.
Check out the infographic below to learn about the features of this service:
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SonicWall SLA 8x5 Premium Paid SLA Service |
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|---|---|
| Availability | Available for both new and old SonicWall firewalls with active SonicWall license subscriptions  |
| Duration | 1 Year |
| Support Type | Email, Chat, Call, Remote Access, and On-site for critical issues (Around Metro Manila only, office hours) |
| Number of Tickets | 12 consumable Support Tickets |
| Response Time | Maximum of 2 hours |
| Support Availability | Monday – Friday, 8:00 AM to 4:00 PM (excluding Holidays) |
| Scope |
• New firewall policy creation or policy modifications • Network attack investigation and report • Configuration and re-training session  • RMA, Backup, and restore configuration  • HA unit implementation  • Health checks and patch updates  |
| Out of Scope |
• SLA does not cover civil works, structure cabling, and physical migration • Remote or physical firewall implementation |
Terms and Conditions:
- Exclusive to SonicWall Firewalls that are purchased from IPSYSTEMS only
- Units enrolled to SLA 8 x 5 must be identified with serial numbers and have an active support warranty subscription from the Manufacturer including RMA 
- Duration of SLAs is 1 year upon completion of Firewall Implementation 
Boost your network security for FREE
Secure your organization against cyberthreats at no cost with SLA-Lite support bundle
