SonicWall SLA 8x5 | Premium support bundle for your firewalls
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SonicWall SLA 8x5 Premium Firewall Support Add-On

Strengthen your network protection with SonicWall's paid SLA support bundle and experience less downtime and better productivity

SonicWall SLA 8x5 is a service bundle add-on that simplifies troubleshooting and maintenance for your chosen SonicWall Firewall. It mobilizes our team of experts to provide you with technical assistance for any issues related to your firewall, eliminating the fragmented approach to your network security.

Check out the infographic below to learn about the features of this service:

SonicWall SLA 8x5
Premium Paid SLA Service
Availability Available for both new and old SonicWall firewalls with active SonicWall license subscriptions 
Duration 1 Year
Support Type Email, Chat, Call, Remote Access, and On-site for critical issues (Around Metro Manila only, office hours)
Number of Tickets 12 consumable Support Tickets
Response Time Maximum of 2 hours
Support Availability Monday – Friday, 8:00 AM to 4:00 PM (excluding Holidays)
Scope • New firewall policy creation or policy modifications
• Network attack investigation and report
• Configuration and re-training session 
• RMA, Backup, and restore configuration 
• HA unit implementation 
• Health checks and patch updates 
Out of Scope • SLA does not cover civil works, structure cabling, and physical migration
• Remote or physical firewall implementation
Terms and Conditions:

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Fill-out the form on your right to inquire about SonicWall SLA 8x5 Paid Support