SUPPORT AND MAINTENANCE

We offer a comprehensive after-sales support strategy to help you stay prepared for anticipated and unexpected problems on your cybersecurity solution. Our Support & Maintenance services cover all aspects of your IT infrastructure – minimizing downtime and protecting you from any data loss disaster.

What are the risks of not having a robust support and maintenance scheme?

Compromised software performance

Reduced productivity

Disrupted business operations

How can we assist you?

Apart from our FREE Installation and Standard Support services, which includes basic training and installation, we have advanced offerings to keep you going.

Premium Support

We will assign a dedicated, proactive security expert to assist you and monitor the performance of your solution – whether you are in Metro Manila or anywhere in Luzon.

Premium Support

We will assign a dedicated, proactive security expert to assist you and monitor the performance of your solution – whether you are in Metro Manila or anywhere in Luzon.

On-site Visit for Maintenance, Troubleshooting, or Upgrade

Our hands-on approach ensures that your solution can keep-up with your growth – from corrective to preventive maintenance measures, we can do it all for you.

On-site Visit for Maintenance, Troubleshooting, or Upgrade

Our hands-on approach ensures that your solution can keep-up with your growth – from corrective to preventive maintenance measures, we can do it all for you.

How do we do it?

STEP

01

Information Gathering

Our first step is to do a full analysis of your existing infrastructure and to gather applicable data and information through discovery. This step allows us to identify the root cause of the problem.

Testing and Replication

After identifying the problem, some testing and replication of the problem may be done. This step allows our team to determine possible solutions while eliminating variables.

STEP

02

STEP

03

Planning (Technical Recommendation)

Our solutions team will now design a technical proposal of the recommended solution(s). A Gantt Chart will be used for project management purposes and will contain the complete details of the services and deliverables.

Commercial Proposal

If applicable, a comprehensive commercial proposal for the service will be created for presentation and approval, including options for long-term support and maintenance.

STEP

04

How do we do it?

STEP

01

Information Gathering

Our first step is to do a full analysis of your existing infrastructure and to gather applicable data and information through discovery. This step allows us to identify the root cause of the problem.

STEP

02

Testing and Replication

After identifying the problem, some testing and replication of the problem may be done. This step allows our team to determine possible solutions while eliminating variables.

STEP

03

Planning
(Technical Recommendation)

Our solutions team will now design a technical proposal of the recommended solution(s). A Gantt Chart will be used for project management purposes and will contain the complete details of the services and deliverables.

STEP

04

Commercial Proposal

If applicable, a comprehensive commercial proposal for the service will be created for presentation and approval, including options for long-term support and maintenance.

“Our efficient and flexible support and maintenance scheme allows you to continue working without the fear of any data breaches. Our services let you stay on top of everything!”

LET’S WORK TOGETHER!

Ready to ensure that your solution is always up-to-date and is optimized? We can help you! Kindly fill-out the form below so we can get started.