Support & Maintenance
SUPPORT AND MAINTENANCE
We offer a comprehensive after-sales support strategy to help you stay prepared for anticipated and unexpected problems on your cybersecurity solution. Our Support & Maintenance services cover all aspects of your IT infrastructure – minimizing downtime and protecting you from any data loss disaster.
What are the risks of not having a robust support and maintenance scheme?
Compromised software performance
Reduced productivity
Disrupted business operations
How can we assist you?
Apart from our FREE Installation and Standard Support services, which includes basic training and installation, we have advanced offerings to keep you going.
Premium Support
- Unlimited Phone and Email Support
(Mondays to Fridays, 8:00AM to 5:00PM). - One (1) day extensive training for two of your staff (Inclusive of lunch and product giveaways)
- Complete installation on all your laptops/desktops within three (3) days.
- Twelve (12) Premium On-site visits from 8:00AM to 5:00PM for 12 months.
Premium Support
- Unlimited Phone and Email Support
(Mondays to Fridays, 8:00AM to 5:00PM). - One (1) day extensive training for two of your staff (Inclusive of lunch and product giveaways)
- Complete installation on all your laptops/desktops within three (3) days.
- Twelve (12) Premium On-site visits from 8:00AM to 5:00PM for 12 months.
On-site Visit for Maintenance, Troubleshooting, or Upgrade
Our hands-on approach ensures that your solution can keep-up with your growth – from corrective to preventive maintenance measures, we can do it all for you.
- Maximum of four (4) hours response time
- During regular work hours (Mondays to Fridays from 8:30AM to 5:30PM)
- Outside of regular work hours;
- And even outside of Metro Manila (Transportation fees and accommodation will be shouldered by the client)
On-site Visit for Maintenance, Troubleshooting, or Upgrade
Our hands-on approach ensures that your solution can keep-up with your growth – from corrective to preventive maintenance measures, we can do it all for you.
- Maximum of four (4) hours response time
- During regular work hours (Mondays to Fridays from 8:30AM to 5:30PM)
- Outside of regular work hours;
- And even outside of Metro Manila (Transportation fees and accommodation will be shouldered by the client)
How do we do it?
STEP
01
Information Gathering
Our first step is to do a full analysis of your existing infrastructure and to gather applicable data and information through discovery. This step allows us to identify the root cause of the problem.
Testing and Replication
After identifying the problem, some testing and replication of the problem may be done. This step allows our team to determine possible solutions while eliminating variables.
STEP
02
STEP
03
Planning (Technical Recommendation)
Our solutions team will now design a technical proposal of the recommended solution(s). A Gantt Chart will be used for project management purposes and will contain the complete details of the services and deliverables.
Commercial Proposal
If applicable, a comprehensive commercial proposal for the service will be created for presentation and approval, including options for long-term support and maintenance.
STEP
04
How do we do it?
STEP
01
Information Gathering
Our first step is to do a full analysis of your existing infrastructure and to gather applicable data and information through discovery. This step allows us to identify the root cause of the problem.
STEP
02
Testing and Replication
After identifying the problem, some testing and replication of the problem may be done. This step allows our team to determine possible solutions while eliminating variables.
STEP
03
Planning
(Technical Recommendation)
Our solutions team will now design a technical proposal of the recommended solution(s). A Gantt Chart will be used for project management purposes and will contain the complete details of the services and deliverables.
STEP
04
Commercial Proposal
If applicable, a comprehensive commercial proposal for the service will be created for presentation and approval, including options for long-term support and maintenance.